# default

> default knowledge base – help articles and documentation.

## Shipping Questions

- [How can I get free shipping? Do you offer free shipping if I spend a certain amount?](https://help.oneskin.co/en_us/how-can-i-get-free-shipping-do-you-offer-free-shipping-if-i-spend-a-certain-amount-SyoAWKTbl.md): YES We offer free shipping if you spend a minimum amount  In the United States you receive free shipping when you spend 79 or more  In all other countries y
- [When will my order ship?](https://help.oneskin.co/en_us/when-will-my-order-ship-Bko2V0n6g.md): Normal Processing times  The United States Orders can take 12 business days to process and be packed before they will be shipped out  All other countries ou
- [Do you offer international shipping?](https://help.oneskin.co/en_us/do-you-offer-international-shipping-HkKakTpZl.md): Yes We are able to ship to all addresses in Canada Australia New Zealand and the United Kingdom  We also ship to most countries within the European Union 
- [Do you offer expedited shipping?](https://help.oneskin.co/en_us/do-you-offer-expedited-shipping-rkI3TyapZe.md): Yes We offer both 2day UPS and 3day UPS shipping that can be purchased at checkout when you select your shipping method We are only able to offer expedited 
- [Where can I view my tracking information?](https://help.oneskin.co/en_us/where-can-i-view-my-tracking-information-HkzyC166l.md): Once your order is placed youll receive a confirmation email from us that includes your tracking information so you can keep an eye on your delivery every ste
- [Canada Import Tariff: How this impact me as a Canadian Customer?](https://help.oneskin.co/en_us/canada-import-tariff-how-this-impact-me-as-a-canadian-customer-SJBbjQkFzg.md): Understand Canada's import tariff on OneSkin LIP & HAIR products. Get your 25% discount code and save on Canadian orders. Learn more →

## Loyalty Rewards Program

- [I forgot to use my points at Checkout, can I apply them retroactively?](https://help.oneskin.co/en_us/i-forgot-to-use-my-points-at-checkout-can-i-apply-them-retroactively-HJLxAn2pWg.md): No unfortunately points cannot be redeemed after a purchase has already been made  Please reach out to supportoneskinco if you have any additional questions
- [What happens to my points if I return a purchase?](https://help.oneskin.co/en_us/what-happens-to-my-points-if-i-return-a-purchase-SJlPAhnaZe.md): Just a helpful heads up  if you return a purchase the points earned from that order will be deducted from your account If you have any questions about your p
- [How long will it take to get my points?](https://help.oneskin.co/en_us/how-long-will-it-take-to-get-my-points-HyaFA2h6e.md): Please allow up to 24 hours for points to post to your account Some activities have a slight delay in being added to your account
- [Do my rewards expire?](https://help.oneskin.co/en_us/do-my-rewards-expire-SkjRRh3TWg.md): Yes Reward points expire after 12 months from the purchase date
- [How do I redeem my points?](https://help.oneskin.co/en_us/how-do-i-redeem-my-points-S17zyThabx.md): Please note Points earned after December 30 2025 will expire after twelve 12 months Any points earned prior to this date do not expire  For onetime 
- [How can I earn points?](https://help.oneskin.co/en_us/how-can-i-earn-points-Sywr1T2Tbl.md): Please note Points earned after December 30 2025 will expire after twelve 12 months Any points earned prior to this date do not expire  Earn points by sig
- [How do I sign up for OneSkin rewards?](https://help.oneskin.co/en_us/how-do-i-sign-up-for-oneskin-rewards-HkVofphpbl.md): Great news  if you already have a OneSkin account youre all set Your existing account automatically gives you access to our rewards program so theres noth

## Returns & Refunds

- [What is your return policy?](https://help.oneskin.co/en_us/what-is-your-return-policy-ry4MjkpTl.md): We are confident you will LOVE our products So much so that we offer a money back guarantee on your first order  WITHIN THE UNITED STATES  OS01 FACE MOISTURI
- [Do you offer price adjustments?](https://help.oneskin.co/en_us/do-you-offer-price-adjustments-B163iyp6We.md): While we arent able to offer price adjustments we do run special promotions and discounts throughout the year  so there are plenty of opportunities to save 

## Referral Program & Partnerships

- [Do you have a referral program?](https://help.oneskin.co/en_us/do-you-have-a-referral-program-ryLqFAhaZx.md): Yes we do Gift your friends 30 OFF Youll earn 30 instore credit every time someone uses your link on orders over 150 USD   You can get started here ht
- [How Can I Partner With Your Company?](https://help.oneskin.co/en_us/how-can-i-partner-with-your-company-r1H450habg.md): Thank you so much for your interest in partnering with us  we love hearing from people who are excited about what we do While we may not be able to respond to

## Refillable Packaging

- [How can I change my subscription to the refillable product?](https://help.oneskin.co/en_us/how-can-i-change-my-subscription-to-the-refillable-product-H1mu9A3aZl.md): The great news is that you dont need to do a thing All subscriptions will be automatically switched over to our new refillable products and your next order w
- [How much will I be saving with the refill system?](https://help.oneskin.co/en_us/how-much-will-i-be-saving-with-the-refill-system-Hk6d2C3px.md): At OneSkin were committed to doing our part for the planet Our refillable packaging is designed with sustainability in mind  by reusing the outer shell and 
- [When can I expect to receive the refills?](https://help.oneskin.co/en_us/when-can-i-expect-to-receive-the-refills-r1vh3A2ag.md): If youre on a subscription plan you will receive refills with every single order AFTER your initial starter kit  If you would prefer to order one time at you
- [Will the OS-01 BODY MOISTURIZER bottles be refillable too?](https://help.oneskin.co/en_us/will-the-os-01-body-moisturizer-bottles-be-refillable-too-ryUJaChpg.md): Not yet However our OS01 BODY MOISTURIZER bottles are recyclable Changing over to refillable pouches for OS01 FACE MOISTURIZER was a year in the making No
- [How can I request a new pump, bottle, or plastic shell?](https://help.oneskin.co/en_us/how-can-i-request-a-new-pump-bottle-or-plastic-shell-HJ9DTR3ae.md): If you need a replacement pump bottle or outer shell just reach out to us at supportoneskinco and well be happy to help get that sorted for you
- [What is OneSkin doing for sustainable packaging?](https://help.oneskin.co/en_us/what-is-oneskin-doing-for-sustainable-packaging-SkCKaChag.md): Packaging Our boxes are 100 recyclable  OS01 MOISTURIZER OS01 EYE CREAM PREP Facial Cleanser and OS01 LIP RESTORE MASK and OS01 HAIR SCALP SERUM use r
- [How do I assemble my OS-01 EYE CREAM refill once I receive it?](https://help.oneskin.co/en_us/how-do-i-assemble-my-os-01-eye-cream-refill-once-i-receive-it-ryPnTRnpbe.md): Please take a look at the video below to see how to assemble OS01 EYE CREAM
- [How do I assemble my OS-01 FACE MOISTURIZER refill once I receive it?](https://help.oneskin.co/en_us/how-do-i-assemble-my-os-01-face-moisturizer-refill-once-i-receive-it-ryel8yppg.md): Take a look at the video below to see how to assemble OS01 FACE MOISTURIZER